Exported from Lancaster County Pennsylvania Hempzels & Nataliie's Choice hemp foods. In the USA 1-800-USE-HEMP (873-4367) Working to free the hemp seed.
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Shipping & Delivery
Shipping direct from Lancaster County Pennsylvania using Federal Express ground unless otherwise specified. Frozen Hempzels maybe shipped other ways. Wholesale customers pay Federal Express ground charges. Retail customers pay ground shipping charges. We use recycled packing sturdy recycled or Hempzel boxes, pclean peanuts , newspaper or bubble wrap. When you get your product inspect it, put hemp seed or other products in refrigerator for best freshness. If there is a problem or missing product call or best is to email immediately so things can be resolved as quickly & inexpensively as possible.
Privacy & Security
Your contact information is never sold or given away. We don't keep your credit card information on file. Signing up for an account helps establish credit & should make your ordering quicker. Feel free to call or better yet email anytime with questions, suggestions and we love to hear compliments or testimonials about our product lines.
Returns & Replacements
              Call us if there is an issue. We don't guarantee any Sourdough Hempzels & Revonah Sourdough Pretzels will arrive without breakage. Hempzel's Frozen Soft Pretzel Swirls. If it's during the summer and you live more than 1 day ground shipping away from Lancaster, Pennsylvania than your order will have to be sent overnight which is ridicoulously expensive. Winter months we can ship 2 days and the frozen soft Hempzels will arrive. Check your order when it arrives to make sure everything is as ordered. We do our best to make customers happy.
Ordering
Feel free to call 24/7 if a someone is in the office they'll pick up and help or email your information or questions for a direct response. The website should be properly functioning now 1/31/17 but you'll see changes daily. You do not have to have an account to order. All orders are reviewed and if they're is a question we'll email you back. If you have a problem with the website feel free to call 1-800-873-4367. Locally or international call 1-717-252-6288. Make sure you are ordering what you want, we want to avoid costly errors - you'll recieve a tracking number via email and an invoice. Payment is expected upon ordering. Wholesale accounts with the proper paperwork can have net 7 or net 15 days. We try to promptly, production is done in small batches, sometimes there are delays but you'll be notified if there is.
Payment, Pricing & Promotions
Payment can be made through major credit cards by check with proper approval, we prefer to not ship C.O.D., Paypal payments are made to hempzels(at)comcast.net. Pricing is subject to change without notice due to the volatility of raw materials and inflation. We will keep you posted when you order. Specials are run, promotions will happen. Bear with us as the sight evolves.
Viewing Orders
Can happen online- regionally we deliver in a small circle around Lancaster, Pennsylvania. Online catalogs will be developed. Our online ordering is secure.
Updating Account Information
Please make sure when placing an order that all your shipping information is correct, apartment numbers, spelling, front or back of the house. Correct phone number which is only used to clarify, update, never to solicit. It's not necessary to have an account for retail orders but it's a priority if you order wholesale direct.